Find Your Answers Here!
Where are you located?
Our online store is available all around the globe. The goods we sell came from various countries including China, India, the US, and so on.
Is buying goods from your store safe?
Yes! All the products we ship go through the inspection first. What is more, we have the product return policy and the low price guarantee. Thus, you should be assured that everything will be ok in case of an accident.
Is it possible to cancel the order?
Every customer of our online store has an opportunity to cancel the order within 24 hours after he/she confirmed the payment. This time is needed to prepare the order and send it to the transport company.
Can I return my order?
You need to inform our online store. Send a message if you do not want to receive the order anymore. You can do this only upon the delivery. If needed, we may provide you with a reshipment to the desired item or refund.
How can I correct the wrong address?
You should contact us within 24 hours and provide the seller with a piece of accurate nformation. Will a couple of items arrive on the same package? – Our items are handcrafted from different countries and artisans. Therefore, if you ordered more than one product, they may come in separate packages.
When will I get my order?
Depending on the destination and shipping method, you can receive your order sooner or later. Also, free shipping may take 2-8 weeks while express shipping takes somewhere around 1-4 weeks. Or if you choose the DHL Priority, then you will receive your package in 3-7 days.
How to track the order?
Every customer gets a tracking number to his email address after confirming the payment. Therefore, you will always be aware of where your package is.
Quality of the Products:
Where are your items made?
Our items are handcrafted in different parts of the globe, including the US and China.
What should I do when I am not satisfied with the item I received?
If you notice the difference between the item you received and the picture on our website, then you can contact us. We are open to solve any problems as soon as possible.
What should I do when received the wrong item?
Our product return policy will cover the expenses when you received the incorrect item. Take a photo and contact us. We will send the right thing immediately.
What should I do if the item I received is broken?
Take a photo of the item you got and contact us as soon as you notice the damage. We will solve the problem immediately.
Do your online store offers a satisfaction guarantee?
Yes, you can contact our support center in case of dissatisfaction with the product. We will find the right solution to this problem.
Refund and Return:
Do you have the customer return policy?
Yes, for customers who had paid with the credit card it will take somewhere near 30 days. For PayPal or Stripe users, it may take up to 3-5 business days.